3/31/2024 0 Comments Plain zoom backgrounds freeBurns has overall responsibility for patient care services and nursing operations at the multi-hospital New Jersey division of Jefferson Health, with oversight of its more than 1,400 RNs and Department of Nursing staff. Burns led her organization to receive its first Magnet Designation® in 2018. Dr. Senior Vice President & Chief Nursing Officer of Jefferson Health New Jersey For those looking for more insights, we encourage you to watch the recording. Each of these leaders inspired us with their positivity and willingness to show up for their teams. ![]() The key takeaway: people have long memories and the support and investment in staff through the crisis will have long-term impact. They also made mention of how crucial the positive response from the community was in encouraging employees. We heard about things like: increased visibility, frequent communication, implementing new quality measures continue to raise employee support, creative ways to connect with employees, (and so much more). We gained some detailed insights on how they have engaged their employees despite the surmounting stress and what lessons they learned navigating these uncertain times. On September 29th, Wambi had the second opportunity to host an incredible panel of leaders representing some of the largest health systems in the United States to share their experiences improving the employee experience through the pandemic. Do everything you can in your leadership role, regardless of your leadership title, to say, ‘Who can I recognize today?’” Even though at times we can’t be as physically visible as we like, be creative and take advantage of the virtual platform and send a video message. ![]() Get out there with your teams and with your people and be visible, whether it is leader rounds or being visible through the virtual platforms we’re on, you know, through a video message. Just by asking about how I am just got me to a nine.’”īrad Tieszen: “My challenge to myself every day, and therefore to the others, is to get out there and be visible. I can get some eights, but what I always do with that is I say, ‘Hey, you’re at an eight, how, how can I help get you to a nine?’ And to hear somebody say, ‘Well, you just did. Where are you personally and professionally?’ And I can get tens. It can be wild.’ ‘That was world-class teamwork.’ And it goes to their leader and that leader can do a bunch of stuff with it.”īrad Tieszen: “ I will do one thing all the time where I say, ‘Hey, on a scale of one to 10, you know, 10 being the very best one being the rock bottom worst. It can be as simple as just saying, ‘Hey, thank you.’ It can be, ‘Hey, welcome to the Parkview family. ![]() It reinforces those positive behaviors, and those recognitions of excellence, they can be around innovation, service excellence, special care. Supporting Quotes:Brad Tieszen: “I feel that all human beings from time-to-time appreciate being seen, and it motivates you to keep doing it. ![]() That moment of getting somebody from engaged to actively engaged.” You just can’t take that time off.You can’t take a day off, a moment off, because that may be the moment of getting somebody from a six to a seven, or a seven to an eight. And in return, they inspire me.”Brad Tieszen: “All of our bandwidths are different, but that is where the intentionality comes in, that deliberate in the moment, onstage presence that I go back to. Brad Tieszen: “I have to be in the moment, and I have to be engaged with the tone of my voice, with the look in my eyes, and the language that I choose to use to inspire our people.
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